個人情報の取扱いについてPRIVACY POLICY

1. Basic policy

We comply with the Act on the Protection of Personal Information of Japan (the "Act"), other related laws and guidelines, and handle your personal information appropriately.

We use your personal information only within the purposes described in this policy, and never in a way that may encourage or induce illegal or improper acts.

2. Information we collect

We receive your information in situations such as the following.

• When you order: your name, address, phone number, email address, delivery details, payment method, etc.

• When you register as a member: your name, email address and other information you enter on the registration screen

• When you contact us: your name, email address, the content of your enquiry, etc.

• Records of your use: order history, details registered on My Page, etc.

• When you browse the site: cookies and access information (see "8. Cookies and access information")

We collect personal information by fair means and never by deception or other improper means.

3. Purposes of use

We use your personal information for the following purposes.

• To accept orders, ship products, request payment and confirm payment

• To contact you about your transactions, such as order confirmations and shipping notices

• To accept member registrations, provide My Page and verify your identity

• To reply to your enquiries

• To handle returns, exchanges and similar requests

• To send information about new products and events (only to customers who wish to receive it)

• To make the Shop easier to use and improve our products and services (used as statistics that do not identify individuals)

• To prevent fraudulent orders and misuse

• To respond as required by law

If we need to use your information for any other purpose, we will ask for your consent in advance.

4. Provision to third parties

We do not provide your personal information to third parties without your consent, except in the following cases.

• When required by law

• When necessary to protect a person's life, body or property and it is difficult to obtain your consent

• When especially necessary to improve public health or promote the healthy development of children and it is difficult to obtain your consent

• When we need to cooperate with a national or local government body carrying out duties set by law, and asking for your consent may interfere with those duties

• Other cases permitted by the Act

Entrusting work as described in "5. Entrusting work", or handing over a business through a merger or similar, does not count as provision to a third party here.

5. Entrusting work

We may entrust part of the handling of personal information to outside companies to the extent necessary for the purposes of use, for example:

• Delivering products and collecting cash-on-delivery payments (delivery companies)

• Processing credit card payments (payment service providers, etc.)

• Providing and operating the online shop system (system providers)

We choose companies that handle personal information appropriately, make the necessary agreements, and supervise them as necessary and appropriate so that your information is managed safely.

6. Security measures

We take the following measures to prevent leakage, loss or damage of your personal information.

• Basic policy: we have set out this policy to make clear how we handle personal information appropriately

• Handling rules: we set out how and by whom personal information is collected, used, stored and disposed of

• Organisational measures: we appoint a person responsible for personal information and have a system to report to that person immediately if a leak or similar occurs or may have occurred

• Human measures: we train staff on handling personal information and ensure confidentiality

• Physical measures: we limit where personal information is handled and prevent theft or loss of documents and equipment

• Technical measures: we limit who can use the computers and systems that handle personal information, and protect them against unauthorised access and viruses

If a leak or similar incident occurs, we will report it to the Personal Information Protection Commission and contact you as required by law.

7. Requests for disclosure, correction, suspension of use, etc.

You may make the following requests about your personal information that we hold.

• Notification of the purposes of use

• Disclosure of the content (including records of provision to third parties)

• Correction, addition or deletion if the content is not accurate

• Suspension of use, erasure, or suspension of provision to third parties

To make a request, please contact us at "10. Business information and contact". We will explain the procedure, including how we verify your identity. We also accept requests from an agent after confirming their authority.

After confirming that you are the person concerned (or their agent), we will respond without delay if the request meets the requirements of the law. We will ask how you would like the information disclosed (in writing, as electronic data, etc.). If we cannot respond because of the law, we will tell you so and why.

8. Cookies and access information

The Shop may use cookies, for example to keep your shopping cart and login status. A cookie is a small piece of data stored in the browser of the computer or smartphone you use to view the site.

We may also use access analysis tools to understand how the Shop is used and to improve it. In that case, the tool provider may collect information through cookies and similar means, such as the pages you viewed, the type of device and browser you use, and your IP address.

You can set your browser to refuse cookies. However, some functions of the Shop, such as adding items to your cart or logging in, may then not be available.

9. Changes to this policy

We may change this policy to reflect changes in the law or in the Shop's services. The revised policy applies from the time it is posted on the Shop. However, for changes that require your consent under the law, we will obtain your consent in advance.

10. Business information and contact

Please send any questions, consultations or complaints about how we handle personal information, and requests under "7. Requests for disclosure, correction, suspension of use, etc.", to the following contact.

• Business name: TOUAN CORPORATION

• Representative: Yoshiaki Dobuchi, Representative Director

• Address: 38 Sennyuji Torincho, Higashiyama-ku, Kyoto, Japan

• Phone: +81-75-541-1987

• Email: info@touan.co.jp

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